Privacy Policy

Personal data collection

We collect personal data such as name, email, IP address and any other information you provide when filling out forms or communicating with us.

Use of data

We use your personal data to respond to inquiries, improve our services, and for marketing purposes if you have consented. Your data will not be shared with third parties unless required by law.

Data security

We implement strict security measures to protect your personal information from unauthorized access, disclosure, or loss.

User rights

You have the right to request access to, correction of, or deletion of your personal data. Please contact us at [email address] to exercise your rights.

Contact

If you have questions regarding this privacy policy, you can contact us at [email address] or [phone number].

Cookie policy

We use cookies to enhance your experience on our website. This policy explains what cookies are and how we use them.

What are cookies?

Cookies are small text files placed on your device to collect information about your browsing activities.

Types of cookies we use

Functional cookies: Necessary for the basic functioning of the website.
Analytical cookies: We use tools like Google Analytics to track website usage.
Marketing cookies: Used to deliver relevant ads.

Managing cookies

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of the website.

Disclaimer

The information provided on this website is for general information purposes only. While we strive to keep the information accurate, we make no representations or warranties of any kind, express or implied, about the completeness or accuracy of the content.

External links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.

Limitation of liability

We are not liable for any direct or indirect damages arising from the use of this website, including loss of data or business interruptions.

Terms of use

By accessing and using our website, you agree to the following terms and conditions.

Permitted use

You may use our website for lawful purposes only. You agree not to use our content for commercial purposes without our prior written consent.

Prohibited conduct

You are prohibited from uploading harmful content, hacking, or engaging in any activity that may harm the website or its users.

Termination

We reserve the right to terminate or suspend access to the website for users who violate these terms.

Intellectual property rights

All content on this website, including but not limited to text, images, logos, and software, is protected by copyright and remains the property of our company. Unauthorized use, reproduction, or distribution is prohibited.

Limitation of liability

To the fullest extent permitted by applicable law, we exclude all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website, services, or products, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, business, revenue, or goodwill.

Limitation of direct damages

In the event that we are found liable for any damages, our total liability shall not exceed the amount you have paid us for the specific service or product that directly caused the damages, and in no event shall this amount exceed [x] AED or the equivalent in local currency.

No liability for third-party actions

We are not responsible for any damages or losses resulting from the actions, errors, or omissions of third parties, including but not limited to third-party service providers, contractors, or technology platforms used in the provision of our services.

No liability for force majeure

We are not liable for any failure to perform, or delay in performing, any of our obligations if such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or technical failures.

Client’s responsibility

You are responsible for ensuring that any software, services, or products you acquire from us meet your specific requirements before use. We disclaim all liability for any issues arising from incorrect implementation, integration, or use of our services or products.

Limitations related to digital services

We do not guarantee that our website or services will be free of errors, uninterrupted, or secure at all times. We disclaim any liability for damages resulting from system outages, data loss, or breaches of security, except in cases of gross negligence or willful misconduct.

Payment and refund policy

By using our services, you agree to the following payment and refund terms:

Payments

All invoices must be paid within 30 days of the invoice date. We accept the following payment methods:

Late payments

We reserve the right to charge interest on overdue payments in accordance with the laws of Dubai.

Refund policy

Refunds will only be issued if a service has not been provided as agreed upon. Refund requests must be submitted within 14 days of payment.

Complaints procedure

If you have a complaint regarding our services, please follow this procedure:

How to submit a complaint

Complaints can be submitted via [email address] or [phone number]. Please provide a detailed description of the issue.

Response time

We will acknowledge your complaint within 14 working days and aim to resolve the issue within 6 weeks.

Resolution

If the complaint cannot be resolved through standard procedures, we may offer a refund, service correction, or other solutions.